Trust centre

Trust is in the detail.

Your data, your messages, your decisions. Résonance gives your teams a shared framework for thoughtful personalisation, content review and a clear account of what accompanies each campaign.

Illustrative collage of a working dossier and its review.
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The working framework

Eight questions. Concrete answers.

From the first source to the final export, a useful dossier makes responsibilities clear. You know what to use, what to check and who decides.

Where data comes from

Possessing a file does not establish permission to use it. Start with a defined purpose, the information that serves it and its provenance.

  • Identify the source, its date and the purpose of processing.
  • Distinguish declared preferences from observations and assumptions.
  • Keep track of objections and restrictions for each channel.

Access and responsibilities

An agency, its client and local teams work on a shared dossier with distinct responsibilities. Their agreement sets out who can write, review and approve messages.

  • Name the people who prepare, review and approve.
  • Define workspaces, guest access and its duration.
  • Document role changes and the end of a mandate.

Relevant personalisation

For a non-political charitable or commercial campaign, adapt the subject, level of detail or format using relevant information you are authorised to use.

  • Prefer an expressed interest to an assumed motivation.
  • Adapt the message and channel without inventing a personal relationship.
  • Keep political opinions, health and other sensitive data out of profile inferences.

AI and human review

The studio brings content together with your facts, vocabulary and instructions. Review remains part of the work: an AI proposal is still a proposal to check.

  • Find the sources and versions behind the facts used.
  • Check wording, translations and qualifications before approval.
  • Revisit approval when a material fact changes.

Retention and individual rights

Retention depends on the purpose and applicable obligations. An objection to marketing, an access request and an erasure request require distinct responses.

  • Specify retention periods, owners and deletion triggers.
  • Keep what is necessary to honour an objection.
  • Define the response procedure and how it can be checked.

Providers and processing locations

Storage, processing, backup and support locations need separate consideration. The deployment dossier sets out what to examine for each provider.

  • Request the list of providers and their roles.
  • Examine actual processing locations and any transfers.
  • Distinguish the Résonance contract from your external tool agreements.

Security and continuity

Authentication, permissions, encryption, backups and incident handling are discussed through specific measures and evidence that can be examined.

  • Ask what was checked, which features were tested and what the results were.
  • Clarify support arrangements and incident responsibilities.
  • Read service commitments in their contractual version.

Exports and exit

An approved version travels with its sources, qualifications and destination. Handover and data retrieval belong in the same journey.

  • Identify the exported content and approved version.
  • Define return formats and the end-of-contract process.
  • Distinguish an export from proof of sending or receipt.

Example configuration

A charity campaign, from source to reviewed dossier.

A charity prepares an appeal by email and post. The dossier shows how to organise roles, preferences and review.

  1. Gather

    The team gathers campaign instructions, dated project information and agreed wording. It records known preferences, such as receiving an email or a letter. The website examples use demonstration data.

  2. Define

    The charitable purpose, authorised people, known restrictions and required formats are described before variants are prepared.

  3. Review

    One person prepares the email and letter; another checks the facts and qualifications. A corrected date triggers a fresh review of the affected version.

  4. Hand over

    The dossier contains the chosen texts, their version and a checklist for the distribution tool. Sending remains a separate operation whose confirmation must be traced.

A distinct framework for political uses

Public messages, available to everyone.

Political and advocacy dossiers support sourced arguments, general public communications, FAQs and public meetings. Résonance does not extend charitable or commercial personalisation to individualised political messages.

No political persuadability scores, inferred opinions or political messages adapted to an individual’s characteristics. This distinction follows the actual purpose of the dossier, including when an agency prepares it.

Your trust review

The right material for an informed decision.

Prepare a request around your organisation’s requirements. The requested dossier identifies the documents, their versions and scope, and the points that need an answer.

Processing and responsibilities

Purposes, data categories, the parties’ roles and a data processing agreement suited to the scope.

Providers and locations

Providers, roles, processing locations, support access and any transfers.

Security measures

Authentication, permissions, protection of data in transit, backup, restoration and related checks.

Retention and exit

Retention periods, exit export, erasure and treatment of copies or backups.

AI and data flows

Data passed to models, models used, retention of inputs and outputs, and training-use terms.

Operations and support

Incident handling, contacts, support arrangements and applicable service commitments.

This page does not attest to any certificate, provider, availability commitment or signed agreement. Verify these matters against dated documents and the agreed scope.

A few lines about your team, campaigns and expectations are enough to prepare a conversation.

Straight answers to your questions.

Does this centre replace our compliance assessment?

No. It organises the questions and documents to examine. The rules depend on factors including purpose, the people concerned, countries and channels. Your organisation retains responsibility for the decisions that belong to it.

Is data necessarily hosted in Europe?

This page is not a localisation guarantee. Request the details of storage, processing, backups and support access for your scope. The involvement of a European provider does not, by itself, describe every processing operation.

Which certifications and SLAs are claimed?

No certification or numerical availability level is claimed here. A certificate needs to be checked against its holder, scope and validity; service commitments belong in the contractual terms.

Is our data used to train models?

Training uses, retention and provider access are explicit points for the AI dossier. A demonstration that makes no AI calls does not establish the terms of a generation service. Request the provisions that apply to the model and configuration being considered.

Can we personalise without creating a psychological profile?

Yes. A chosen topic, declared interest, language or authorised channel can guide non-political charitable or commercial content. Missing information stays missing: it does not become an assumed motivation, opinion or personal circumstance.

Is consent the only rule to examine?

No. Assess the processing and channel, identify the applicable legal basis, inform people and respect their rights. A ticked box does not authorise every subsequent use.

Can we coordinate across countries?

The dossier can distinguish languages, teams, formats and responsibilities by country. That structure is not universal permission: processing, distribution and support conditions need to be checked for each scope.

Does approval guarantee how external tools behave?

No. Résonance organises preparation and handover of the dossier. A downloaded file can be used outside that journey; actions taken directly in an external tool and their confirmations need separate checks.

What do this website’s demonstrations and form actually do?

The demonstrations let you compare wording and examine a review using example dossiers. The Contact page helps you prepare a message to keep and continue the conversation with ONG Conseil.

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Trust centre

Let’s discuss your requirements.

Teams, data, tools, countries and the documents you need: describe what matters in your decision. A precise request gives the conversation a better starting point.

A few lines about your team, campaigns and expectations are enough to prepare a conversation.