Brand and agency

A brand promise depends on its details.

A brand and its agency are preparing a refillable notebook launch. The creative brief says “100% recycled”. The technical sheet describes only a cover containing 80% recycled fibre by mass.

Editorial collage: people, ideas and documents connected.
Demonstration case

01

The situation and the goal

The launch timetable is ready, but the central promise is broader than its source. The project lead gathers the technical sheet, copy and editorial decision. She wants to retain a clear brand idea while removing the claim the dossier cannot support.

The product page, press release and professional-network post are reviewed together. The revised wording describes the cover and refillable mechanism separately. It infers neither overall footprint, material savings nor recyclability of the entire notebook.

02

How Résonance helps

A brand is launching a notebook with a replaceable paper pad. It wants to explain this in a product page, an email and a post. Résonance helps the agency and brand write the three texts using the technical sheet.

The first draft makes an environmental promise that goes too far. The team returns to a feature it can explain: replace the pad and keep the cover. This page shows the original sentence, its correction and the points the brand needs to check.

03

The source documents

The documents that form the starting point for the campaign.

Notebook technical sheet · document

Revision B · 5 September 2026

Cover: 80% recycled fibre by mass, according to the composition stated in this sheet. Replaceable inner pad. No data supplied on recycled content of the inner pad, service life or environmental footprint of the complete product.

The sheet is a scenario document, not certification or evidence from a real supplier.

Creative brief and launch versions · documents

Revision 1 · 4 September 2026

Initial claim in three formats: “The 100% recycled notebook, with no impact”. Editorial aim: explain a notebook with a replaceable inner pad. No approved price, availability or distribution network.

The brief’s phrases are proposals to check, not approved facts.

04

Three written formats

One intention, adapted to three formats. Compare the wording and find the documents used.

01 / Product page

Change the pad. Keep the cover.

This notebook has a replaceable inner pad. The technical sheet states that its cover contains 80% recycled fibre by mass. That information concerns the cover; the dossier does not describe the environmental footprint of the complete product. Explore the replacement mechanism and documented characteristics before choosing.

Documents : Notebook technical sheet · document

For review : Product review and examination of the claim; evidence, specifications and availability to confirm before publication.

02 / Product press release

A notebook built around a replaceable pad.

The brand presents a simple principle: replace the notebook’s inner pad. The launch dossier distinguishes that feature from the cover’s composition, stated as 80% recycled fibre by mass. No reduction in overall footprint is claimed without a corresponding measurement.

Documents : Notebook technical sheet · document

For review : The brand and agency check the notebook features described in the message together.

03 / Public professional-network post

A product detail. Precise wording.

Replaceable inner pad. Cover containing 80% recycled fibre by mass according to this case’s sheet. Two features explained separately, without a shortcut about the whole notebook’s impact. Read the product presentation for the documented information.

Documents : Notebook technical sheet · document · Creative brief and launch versions · documents

For review : The short version remains connected to the technical sheet and its limits.

05

Why these words?

  1. Explain exactly what the product does

    The percentage stays attached to the cover and its mass-based unit. It does not extend to the complete product or a different property.

  2. Make one shared correction

    All three formats remove “100% recycled” and “no impact”. Correcting the dossier requires a fresh editorial decision even when the artwork is ready.

  3. Keep a brand idea

    The launch centres on “change the pad, keep the cover”. The product’s distinction comes from a documented use rather than unproven environmental superiority.

06

Before and after review

What changes between the first text and the agreed version.

First draft

The 100% recycled notebook, with no impact on the planet.

Reviewed version

A notebook with a replaceable pad. Its cover contains 80% recycled fibre by mass according to the scenario’s sheet.

The revision specifies the component and unit concerned; it removes two generalisations that the source cannot establish.

07

What to measure

After the campaign, gather this information to understand what worked.

Consistent formats

Check every occurrence of the claim across the page, release and short post after correction.

Three consistent texts may still require substantive examination of their evidence.

Review cycles

Measure decisions and corrections between a complete brief and the approved version.

Compare dossiers of equivalent complexity before claiming time savings.

Product questions

Record public questions revealing confusion between the cover, pad and complete product.

Neither additional sales nor footprint reduction is inferred from this monitoring.

08

The case’s limits

  • The dossier compares the proposed product, its specification and the message to prepare.
  • The case certifies no environmental claim and proves no commercial availability.
  • No price, quantified saving, sales result or external connector is announced.

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